Shipping & Delivery

How soon can I get my order?

If you place your order before 12pm, we will dispatch it on the same day.

From there, it’s up to you. Express deliveries can have your skincare at your door in 1-3 business days; standard shipping will generally take 1-7 days for your order to arrive.

Is shipping free?

Yes! Clinical Skincare offers free, tracked shipping with Australia Post on all orders.

We also offer the following options for your convenience:

  • Australia Post Express Delivery: $15
  • Optional: Signature on Delivery: +$3

What are the delivery time estimates?

This will vary depending on the location you are in. Standard deliveries are usually between 1 – 7 business days and express deliveries are 1 – 3 business days. These estimates are for when there are no courier delays.

Can I leave delivery instructions?

Yes, you may put a delivery instruction when placing your order.

Can I request an “Authority To Leave” on my parcel?

Yes, you may state that on the delivery instructions field when placing your order. Please note, we are not responsible for any loss or damage of your parcel if you request an ATL on your parcel.

Does my parcel come with insurance?

Although we can track your parcel, our courier services do not include insurance. We really want you to receive and enjoy your products, so please be sure to leave clear delivery instructions. Please do not put an ‘authority to leave parcel’ if you are unsure of the security at the delivery location.

Do we ship internationally?

We currently only deliver skincare orders to Australian customers.

How can I track my parcel?

An email with parcel tracking details will be sent to you once your order is dispatched.

Same-Day Dispatch

for orders placed before 11am

Free Standard Shipping

on orders over $49

30-day returns

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Same-Day Dispatch

for orders placed before 11am

Free Standard Shipping

on orders over $49

30-day returns

for unopened and saleable items (excludes shipping)